Privacy Policy

• Data: Any information you provide to MAV DUO through this website that identifies you, directly or indirectly.

• Data Protection Laws: The UK GDPR, the Data Protection Act 2018, and any related legislation.

• User / You: Any individual accessing this website who is not employed by MAV DUO.

• Website: The site www.mavduo.com and its sub-domains.

This Privacy Policy applies only to MAV DUO’s handling of information collected through this website. It does not apply to third-party websites linked from our site.

MAV DUO is the data controller for the information collected, meaning we determine how and why your personal data is processed.

We may collect the following categories of personal information:

• Name

• Contact details (email address, telephone number)

• Demographic information (postcode, preferences, interests)

• Technical information (IP address, browser type, usage patterns)

We collect information in two ways:

1. Directly from you, when you:

   • Contact us via the website, email, or telephone

   • Request information or services

   • Engage with us as a client

2. Automatically, when you use the website, including:

   • IP address and browser details

   • Date, time, and frequency of visits

   • Pages viewed and site interactions

We process personal information in order to:

• Provide and improve our services

• Communicate with you about enquiries and bookings

• Send relevant updates or information (with consent, where required)

• Improve website content and user experience

We process your data under the following lawful bases:

• Contract: to provide the services you request

• Legitimate Interests: to improve services and maintain communication

• Consent: for direct marketing, where you actively opt-in

We may occasionally contact you with information about our services.

• If you have given consent, you may withdraw it at any time.

• If you have previously enquired about our services, we may contact you under “soft opt-in” rules, unless you opt out.

We may share your data only with:

• Employees and trusted professional advisers, where necessary to deliver our services

• Third-party providers essential for operating our website and business, under strict confidentiality agreements

We do not sell or trade your personal data.

We use appropriate technical and organisational measures to safeguard your data, including secure servers and limited access controls.

If you suspect misuse, loss, or unauthorised access to your data, contact us immediately at contact@mavduo.com.

We keep your data only for as long as necessary for the purposes described in this policy, or as required by law. After this, it will be securely deleted or anonymised.

Under the UK GDPR you have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate or incomplete data

• Request erasure of your data (“right to be forgotten”)

• Restrict how we use your data

• Request transfer of your data to another provider (data portability)

• Object to our processing, including marketing communications

To exercise your rights, email us at contact@mavduo.com.

If you are unsatisfied with our response, you may contact the UK Information Commissioner’s Office (ICO): https://ico.org.uk.

Our website may include links to third-party websites. We are not responsible for their content or policies. Please review the privacy policies of any site you visit.

In the event of a business restructure, sale, or transfer, your data may be transferred to new owners, subject to the same privacy protections.

We may update this Privacy Policy from time to time. Updates will be posted on this page, and continued use of the website will be deemed acceptance of the changes.

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

MAV DUO

Email: contact@mavduo.com